From today 24/3/20 - we will no longer be able to offer routine services. We (or any veterinary surgeries in the UK) are not be able to offer: neutering, vaccinations including second vaccinations, any routine operations or routine appointments. By law, we are only allowed to see emergency cases. If you have an animal that is in urgent need of veterinary attention please phone the surgery and we will assess the situation.
The safety of our clients and staff is paramount with the current situation we need to do everything we can. Always phone us first. If you have been given permission to attend then please phone the surgery to say that you have arrived in our car park. If our phones are busy we will pop back and foward to the car park to check who has arrived.
We are now requesting that you stay in the car park (unless there are exceptional circumstances) while we examine your animal inside the surgery. We will come to the car park to collect your pet and return them once they have been examined. Discussion will either occur at a 2m distance or over the telephone. Our front door will now be locked at all times. Please phone us when you arrive.
For repeat prescriptions including flea and worming treatment, please phone in advance, we will ask you to pay over the phone. When you arrive to pick the prescription up, please could you phone us again and we will bring it to the car park to you, so you do not need to enter the surgery.
Please do not come if you have the corona virus symptoms - a continuous new cough or a high temperature. If your animal is ill in these circumstances please telephone us.
If you have an animal with a non-urgent problem, with the current corona virus state of emergency it may be suitable to send us an email with a picture. We will then phone you back and discuss the case. The cost of this will be £23 payable before speaking to the vet. Not all problems can be dealt with in this way, and it is never as thorough as examing the animal. There are lots of things we can not do this way such as chest auscultation, abdominal palpation and any diagnostic tests. For all urgent cases continue to ring us as our email is not checked on an emergency basis.
The situation changes on a daily basis so please bear with us. Please check our facebook page as we will be updating this when we need too. The coming months are going to present new challenges every day, as the government says we must all work together, we appreciate your patience and continued support.